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Urban “Mini-Grants” Provide Lessons in Capacity Building
(Urban Initiative)

Author: National CASA Association
Date: 9/02

You may learn a tip or two in building your program’s capacity to serve children from the results of National CASA’s Urban “Mini-Grants” made in 2000.

National CASA began identifying strategies to increase volunteer representation of abused and neglected children in large cities in 1998. One strategy selected the following year was to choose a limited number of urban areas and provide them with assistance beyond that available to other NCASAA member programs. This effort, designated as the Urban Initiative, encompassed a variety of activities. Many of them were made possible by the receipt of significant grants from the Hearst Foundations and the Goizueta Foundation. Both grants focused on building the capacity of urban CASA/GAL programs to serve more children.

Twenty-eight cities were invited to participate in the Urban Initiative. They were chosen on the basis of size of the metropolitan area (according to U.S. Census figures) and the number of children under the jurisdiction of the court for abuse and neglect in those areas. Special attention was paid to those numerous metropolitan areas with high concentrations of children of color in their out-of-home-care populations.

One of the activities of the initiative was to make a $5,000 “mini-grant” available to each urban program for the purpose of capacity building. Of the 28 eligible programs, 21 applied and were approved for the grant. The funds were disbursed in May 2000.

Twelve programs chose to spend their grant on training and consultation provided by private fundraising consultant Terry Axelrod. This involved sending various staff and board members to a three-day workshop on how to initiate and maintain a successful program of individual donor giving for their organization. In addition to presenting the workshop, entitled “Raising More Money,” Terry Axelrod offered ongoing group and individual phone consultation to the participants as they returned to their organizations and began implementing the model. The remaining nine programs tailored their own capacity-building projects.

There are two main results of the mini-grants:

  1. A number of new ideas were tested that are ripe for replication, e.g. equipping current volunteers to help recruit new volunteers, partnering with a local radio station as their “designated charity,” and using a professional marketing firm to plan a collaborative, multi-program public relations effort.

     
  2. Grants used to build fundraising capacity of local programs were very successful, resulting in substantial increases in individual gift revenue for local programs as well as enabling local programs to change the attitudes of their board members and attract new members. In many cases, significant in-kind gifts resulted as well. This has resulted in the increased capacity of these programs to provide advocacy services to more abused children. Programs using the Terry Axelrod fundraising training and consultation were particularly successful, with all programs that implemented the model continuing the process. Note that the programs that got the most out of this training had the participation of both a staff member and a board member.

The overall Urban Initiative, including this grant process, has facilitated significant expansion of the urban CASA programs. These results translate into a much-desired outcome: an increased ability to represent abused and neglected children in our major cities. Specific results are as follows:

  • The 15 urban programs that used their mini-grant for resource development activities realized a total two-year increase in donations of well over $2.3 million. The average increase per program was more than $230,000. (10 out of 15 programs reported data for this item.)

     
  • The 12 programs that used their mini-grant for the Terry Axelrod training on seeking individual gifts realized new income (and pledges for future years) of more than $1.9 million over the two-year period. The amount per program averaged more than $270,000. (7 out of 12 programs reported data for this item.)

     
  • Over two years, urban grantee CASA programs realized an average increase in the number of children served of 65%; over the same period, the average increase in volunteers put into service was 51%. (9 out of 21 programs reported data for this item.)

The table below lists the most successful programs that received support through the capacity-building mini-grants passed through NCASAA along with a brief description of results. For specific advice, you may contact the program director listed below or your program specialist.

CASA Program Location & Contact Information

Use of Grant

Baltimore, MD
Susan Burger, Executive Director
CASA of Baltimore, Inc.
PO Box 13004
Baltimore, MD 21203
(410) 244-1465
Plan: This very small program is staging a comeback from having nearly “gone out of business” two years ago. They hired a local development consultant to help raise public awareness and rebuild its financial base.

Results: Community support, awareness, fundraising, recruitment, and infrastructure are all significantly improved, especially for a program with such limited staff resources. Achieved independence from county CASA program and developed board. Event held April 2001 raised $9,820 in individual and corporate gifts as well as a $30,000 foundation grant. An additional $4,000 was raised through new direct-mail appeals.

Columbus, OH
Kathy Bartlett, Executive Director
CASA of Franklin County
373 S. High Street, 6th Floor
Columbus, OH 43215
(614) 462-7450
Plan: This program participated in the Terry Axelrod training and consultation.  See related...

Results: November 2001 event brought $43,000 in donations and $114,000 in pledges through 2005. Entire board was trained in the model and grew in strength. Program is in the process of expanding.

Forth Worth, TX
Nancy Fisher, Executive Director
Child Advocates of Tarrant County
P.O. Box 3275
Ft. Worth, TX 76113
(817) 877-5891
Plan: Fort Worth, a program whose board had already set aggressive goals for growth, used the services of a marketing/public relations firm to develop an individualized marketing plan that would increase public awareness and volunteer recruitment.

Results: Multi-faceted action plan developed by professional firm resulted in substantial media exposure through newspaper ads. Increased community awareness and interest. In part due to this effort, number of volunteers is up 39% over two years. Over same period, number of children served is up 18%. Volunteer pool is stronger than ever, and retention is up. Collaborative marketing plan to include ten CASA programs, Texas CASA, and a local TV station developed but not yet implemented.

Houston, TX
Sonya Galvan,
Chief Executive Officer
Child Advocates, Inc.
2515 W Main, Ste. 300
Houston, TX 77098
(713) 529-1396 x222
Plan: This program participated in the Terry Axelrod training and consultation.  See related...

Results: Full-scale implementation of the Axelrod model resulted in increased and more diverse funding, more diverse fundraising volunteers, and an inspired board. Major event held in 2000 raised $270,000 in gifts and pledges. Board-driven follow-up activities generated an additional $60,000. Second event raised $160,000. Related challenge grants of $225,000 in 2000 and $125,000 in 2001 were received from a national foundation. Events also prompted numerous inquiries from attendees regarding volunteering.

New York, NY
Amy Feldman, Executive Director
New York City CASA
350 Broadway, Ste. 1107
New York, NY 10013-3911
(212) 334-4010
Plan: New York, a relatively small program that almost closed it doors two years ago due to lack of funds, hired a fundraising consultant to analyze its database, develop a strategic plan for fundraising, and write a proposal to a specific major donor who had expressed interest in CASA.

Results: Fundraising consultant generated regular flow of proposals including one to interested donor that generated a challenge grant of $225,000. This grant allowed them to hire a full-time, senior fundraiser. Consultant also conducted analysis of program database that enabled newly hired staff Director of Planning & Development to increase individual donations by $79,737 in one year (68% growth). Over two years, budget has grown 45%. Financial stability achieved; board strengthened and energized.

Oakland, CA
Arnold Chavez, Director
Alameda County CASA
2647 International Blvd., Ste 320
Oakland, CA 94601
(510) 434-2460
Plan: This program participated in the Terry Axelrod training and consultation.  See related...

Results: Implemented Axelrod model on a scale appropriate to agency size. Developed and creatively adapted “point of entry” courtroom drama for maximum effectiveness by taking it to workplaces after the attempt to bring people to the program proved unsuccessful. Shared script with 3 other CASA programs. Major event held in February 2001 raised $10,418 in donations and $10,000 in pledges over two years. Total individual donations in 2001 were $23,800, up from $1,000 the prior year. Another large event scheduled for February 2002. Achievements overcame obstacles of small staff and limited board participation. However, board expanded membership in part as a result of event.

Pittsburgh, PA
Mary Jo Meenen,
Executive Director
Allegheny County CASA Program
564 Forbes Ave.  Ste. 902
Pittsburgh, PA 15219
(412) 594-3606
Plan: This program participated in the Terry Axelrod training and consultation.  See related...

Results: Full-scale implementation of the Axelrod model helped program to increase budget by 100% over 2 years as well as to reach 23% more children via 80% more volunteers. Major event held in 2000 raised $44,000 and over $150,000 in five-year pledges. Event also tripled the number of donors giving $1,000 or more to the agency (from 6 to 20). Activities generated a subsequent challenge grant of $15,000 from one foundation, a $105,000 grant to hire a development coordinator for 3 years from a second foundation, and $100,000 over three years from a third foundation. Another result is the cultivation of four new board members and a corporate partner.

San Diego, CA
Sharon Lawrence,
Executive Director
Voices for Children, Inc.
2851 Meadow Lark Drive
San Diego, CA 92123
(858) 569-2019
Plan: This program, which had already set an ambitious goal of 20% growth in the number of children to be served in the next fiscal year, used a staff retreat, a board retreat, and board committee consultation to develop strategies to meet that goal.

Results: Successful staff retreat identified three keys to staff retention. Program has implemented all three: a pay raise of almost 20%, a retirement benefit, and burnout prevention activities. Changes in staff retention have not yet been measured. However partly due to this project, the number of children served has grown 13% over two years. Over the same period, the number of volunteers has grown by 7% and the organization budget by 17%.

San Francisco, CA
Caroline Fisher,
Executive Director
San Francisco CASA Program
833 Market St., Suite 1004
San Francisco, CA 94103
(415) 398-8001
Plan: This program participated in the Terry Axelrod training and consultation. See related...

Results: Full-scale implementation of the Axelrod model helped program to increase budget by 58% over two years as well as reaching 60% more children via 82% more volunteers. Two major events held: one in September 2000, which raised $45,000, and another in November 2000, which raised $65,000. Number of individual donors and average size of their gifts have grown significantly. Strategic alliances were formed with financial community to pursue further gifts. Recruitment of at least 8 new volunteers achieved directly as a result of events. Networking initiated with other CASA programs to share the methodology.

San José, CA
Mary Helen Doherty,
Executive Director
Child Advocates of Santa Clara & San Mateo Counties
115 East Gish Road, Ste. 252
San José, CA 95112
(408) 436-6450
Plan: San José is a program that has had difficulty retaining volunteers in financially well-endowed but time-strapped Silicon Valley. They created a new outreach program using current volunteers and giving them the tools to attract new volunteers.

Results: Implemented a volunteer-to-volunteer recruitment project which generated 188 inquiries in the first nine months of the grant and over 200 trained volunteers from the last three classes. As a result, the total number of volunteers increased from 615 to 692 in two years. Over the same period, the number of children served grew from 855 to 913 in spite of a major database cleanup to more legitimately classify the status of cases. The multi-faceted approach included holding an event called “Introduce a Friend to Child Advocates,” which was attended by 80 volunteers and their friends. Also conducted a survey of volunteer willingness to assist with recruitment, developed new materials in response to the results of the survey, and had volunteers post flyers and/or set up times for staff to make presentations at their place of employment or other involvement.

St. Louis, MO
Mary Taylor, Executive Director
St. Louis City CASA
Family Court - Juvenile Division
St. Louis Juvenile Court
920 N Vandeventer
St. Louis, MO 63108
(314) 552-2120
Plan: This program participated in the Terry Axelrod training and consultation. See related...

Results: Implementation of Axelrod model resulted in $300,000 in gifts and pledges over five years at 2001 event that was entirely underwritten. In turn, the program was able to hire a full-time development director. These results helped program to increase budget over two years by 416%, with 400% additional children served by 191% more volunteers. Contacts resulting from this project have also generated in-kind donations such as website development, a specialized printer, and video production services worth $25,000. New board members have come as a result of this project as well. Finally, staff and volunteer diversity are improved.

Tampa, FL
Charlie Nelson,
Executive Director  
Guardian Ad Litem Program
13th Judicial Circuit
800 E Kennedy Blvd., Rm. 206
Tampa, FL 33602-4146
(813) 272-5110
Plan: Tampa was prepared for this project in that it had already begun to cultivate a strong relationship with a local media outlet. Through this project, the program sought to increase public awareness and volunteer recruitment by using a marketing firm and media buyer to conduct focus groups, produce radio spots, and buy reduced-cost air time.

Results: Use of a professional marketing firm to conduct focus groups, produce radio ads responsive to that information, and buy air time reasonably resulted in a vast increase in interest from potential volunteers. Project nearly doubled the size of one training class after the ads ran compared to the prior training. Ads also increased both telephone inquiries and hits to the program’s website. Unfortunately, many of these new recruits did not follow through by completing training. Program concludes that commitment level of these new recruits was soft because ads did not convey the serious effort involved in completing training and entering into service. Since the media market is shared by other CASA programs, it is likely that they benefited from the increased exposure as well.


Helpful Related Links

Raising More Money: Building a System of Lifelong Donors - Terry Axelrod
(Audio tape of Terry Axelrod's presentation - 2000 National CASA Conference can be purchased here)


 

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