You may learn a tip or two in building your program’s capacity to serve
children from the results of National CASA’s Urban “Mini-Grants” made in
2000.National CASA began identifying strategies to increase volunteer
representation of abused and neglected children in large cities in 1998.
One strategy selected the following year was to choose a limited number of
urban areas and provide them with assistance beyond that available to
other NCASAA member programs. This effort, designated as the Urban
Initiative, encompassed a variety of activities. Many of them were made
possible by the receipt of significant grants from the Hearst Foundations
and the Goizueta Foundation. Both grants focused on building the capacity
of urban CASA/GAL programs to serve more children.
Twenty-eight cities were invited to participate in the Urban
Initiative. They were chosen on the basis of size of the metropolitan area
(according to U.S. Census figures) and the number of children under the
jurisdiction of the court for abuse and neglect in those areas. Special
attention was paid to those numerous metropolitan areas with high
concentrations of children of color in their out-of-home-care populations.
One of the activities of the initiative was to make a $5,000
“mini-grant” available to each urban program for the purpose of capacity
building. Of the 28 eligible programs, 21 applied and were approved for
the grant. The funds were disbursed in May 2000.
Twelve programs chose to spend their grant on training and consultation
provided by private fundraising consultant Terry Axelrod. This involved
sending various staff and board members to a three-day workshop on how to
initiate and maintain a successful program of individual donor giving for
their organization. In addition to presenting the workshop, entitled
“Raising More Money,” Terry Axelrod offered ongoing group and individual
phone consultation to the participants as they returned to their
organizations and began implementing the model. The remaining nine
programs tailored their own capacity-building projects.
There are two main results of the mini-grants:
- A number of new ideas were tested that are ripe for replication,
e.g. equipping current volunteers to help recruit new volunteers,
partnering with a local radio station as their “designated charity,” and
using a professional marketing firm to plan a collaborative,
multi-program public relations effort.
- Grants used to build fundraising capacity of local programs were
very successful, resulting in substantial increases in individual gift
revenue for local programs as well as enabling local programs to change
the attitudes of their board members and attract new members. In many
cases, significant in-kind gifts resulted as well. This has resulted in
the increased capacity of these programs to provide advocacy services to
more abused children. Programs using the Terry Axelrod fundraising
training and consultation were particularly successful, with all
programs that implemented the model continuing the process. Note that
the programs that got the most out of this training had the
participation of both a staff member and a board member.
The overall Urban Initiative, including this grant process, has
facilitated significant expansion of the urban CASA programs. These
results translate into a much-desired outcome: an increased ability to
represent abused and neglected children in our major cities. Specific
results are as follows:
- The 15 urban programs that used their mini-grant for resource
development activities realized a total two-year increase in donations
of well over $2.3 million. The average increase per program was more
than $230,000. (10 out of 15 programs reported data for this item.)
- The 12 programs that used their mini-grant for the Terry Axelrod
training on seeking individual gifts realized new income (and pledges
for future years) of more than $1.9 million over the two-year period.
The amount per program averaged more than $270,000. (7 out of 12
programs reported data for this item.)
- Over two years, urban grantee CASA programs realized an average
increase in the number of children served of 65%; over the same period,
the average increase in volunteers put into service was 51%. (9 out of
21 programs reported data for this item.)
The table below lists the most successful programs that received
support through the capacity-building mini-grants passed through NCASAA
along with a brief description of results. For specific advice, you may
contact the program director listed below or your program specialist.
| CASA Program Location &
Contact Information |
Use of Grant |
Baltimore, MD
Susan Burger, Executive Director
CASA of Baltimore, Inc.
PO Box 13004
Baltimore, MD 21203
(410) 244-1465 |
Plan: This very
small program is staging a comeback from having nearly “gone out of
business” two years ago. They hired a local development consultant to
help raise public awareness and rebuild its financial base.
Results: Community support,
awareness, fundraising, recruitment, and infrastructure are all
significantly improved, especially for a program with such limited
staff resources. Achieved independence from county CASA program and
developed board. Event held April 2001 raised $9,820 in individual and
corporate gifts as well as a $30,000 foundation grant. An additional
$4,000 was raised through new direct-mail appeals. |
Columbus, OH
Kathy Bartlett, Executive Director
CASA of Franklin County
373 S. High Street, 6th Floor
Columbus, OH 43215
(614) 462-7450 |
Plan: This program
participated in the Terry Axelrod training and consultation.
See related...
Results: November 2001 event brought
$43,000 in donations and $114,000 in pledges through 2005. Entire
board was trained in the model and grew in strength. Program is in the
process of expanding. |
Forth Worth, TX
Nancy Fisher, Executive Director
Child Advocates of Tarrant County
P.O. Box 3275
Ft. Worth, TX 76113
(817) 877-5891 |
Plan: Fort Worth,
a program whose board had already set aggressive goals for growth,
used the services of a marketing/public relations firm to develop an
individualized marketing plan that would increase public awareness and
volunteer recruitment. Results:
Multi-faceted action plan developed by professional firm resulted in
substantial media exposure through newspaper ads. Increased community
awareness and interest. In part due to this effort, number of
volunteers is up 39% over two years. Over same period, number of
children served is up 18%. Volunteer pool is stronger than ever, and
retention is up. Collaborative marketing plan to include ten CASA
programs, Texas CASA, and a local TV station developed but not yet
implemented. |
Houston, TX
Sonya Galvan,
Chief Executive Officer
Child Advocates, Inc.
2515 W Main, Ste. 300
Houston, TX 77098
(713) 529-1396 x222 |
Plan: This program
participated in the Terry Axelrod training and consultation.
See related...
Results: Full-scale implementation of
the Axelrod model resulted in increased and more diverse funding, more
diverse fundraising volunteers, and an inspired board. Major event
held in 2000 raised $270,000 in gifts and pledges. Board-driven
follow-up activities generated an additional $60,000. Second event
raised $160,000. Related challenge grants of $225,000 in 2000 and
$125,000 in 2001 were received from a national foundation. Events also
prompted numerous inquiries from attendees regarding volunteering. |
New York, NY
Amy Feldman, Executive Director
New York City CASA
350 Broadway, Ste. 1107
New York, NY 10013-3911
(212) 334-4010 |
Plan: New York, a
relatively small program that almost closed it doors two years ago due
to lack of funds, hired a fundraising consultant to analyze its
database, develop a strategic plan for fundraising, and write a
proposal to a specific major donor who had expressed interest in CASA.
Results: Fundraising consultant
generated regular flow of proposals including one to interested donor
that generated a challenge grant of $225,000. This grant allowed them
to hire a full-time, senior fundraiser. Consultant also conducted
analysis of program database that enabled newly hired staff Director
of Planning & Development to increase individual donations by $79,737
in one year (68% growth). Over two years, budget has grown 45%.
Financial stability achieved; board strengthened and energized. |
Oakland, CA
Arnold Chavez, Director
Alameda County CASA
2647 International Blvd., Ste 320
Oakland, CA 94601
(510) 434-2460 |
Plan: This program
participated in the Terry Axelrod training and consultation.
See related...
Results: Implemented Axelrod model on
a scale appropriate to agency size. Developed and creatively adapted
“point of entry” courtroom drama for maximum effectiveness by taking
it to workplaces after the attempt to bring people to the program
proved unsuccessful. Shared script with 3 other CASA programs. Major
event held in February 2001 raised $10,418 in donations and $10,000 in
pledges over two years. Total individual donations in 2001 were
$23,800, up from $1,000 the prior year. Another large event scheduled
for February 2002. Achievements overcame obstacles of small staff and
limited board participation. However, board expanded membership in
part as a result of event. |
Pittsburgh, PA
Mary Jo Meenen,
Executive Director
Allegheny County CASA Program
564 Forbes Ave. Ste. 902
Pittsburgh, PA 15219
(412) 594-3606 |
Plan: This program
participated in the Terry Axelrod training and consultation.
See related...
Results: Full-scale implementation of
the Axelrod model helped program to increase budget by 100% over 2
years as well as to reach 23% more children via 80% more volunteers.
Major event held in 2000 raised $44,000 and over $150,000 in five-year
pledges. Event also tripled the number of donors giving $1,000 or more
to the agency (from 6 to 20). Activities generated a subsequent
challenge grant of $15,000 from one foundation, a $105,000 grant to
hire a development coordinator for 3 years from a second foundation,
and $100,000 over three years from a third foundation. Another result
is the cultivation of four new board members and a corporate partner. |
San Diego, CA
Sharon Lawrence,
Executive Director
Voices for Children, Inc.
2851 Meadow Lark Drive
San Diego, CA 92123
(858) 569-2019 |
Plan: This
program, which had already set an ambitious goal of 20% growth in the
number of children to be served in the next fiscal year, used a staff
retreat, a board retreat, and board committee consultation to develop
strategies to meet that goal. Results:
Successful staff retreat identified three keys to staff retention.
Program has implemented all three: a pay raise of almost 20%, a
retirement benefit, and burnout prevention activities. Changes in
staff retention have not yet been measured. However partly due to this
project, the number of children served has grown 13% over two years.
Over the same period, the number of volunteers has grown by 7% and the
organization budget by 17%. |
San Francisco, CA
Caroline Fisher,
Executive Director
San Francisco CASA Program
833 Market St., Suite 1004
San Francisco, CA 94103
(415) 398-8001 |
Plan: This program
participated in the Terry Axelrod training and consultation.
See related...
Results: Full-scale implementation of
the Axelrod model helped program to increase budget by 58% over two
years as well as reaching 60% more children via 82% more volunteers.
Two major events held: one in September 2000, which raised $45,000,
and another in November 2000, which raised $65,000. Number of
individual donors and average size of their gifts have grown
significantly. Strategic alliances were formed with financial
community to pursue further gifts. Recruitment of at least 8 new
volunteers achieved directly as a result of events. Networking
initiated with other CASA programs to share the methodology. |
San José, CA
Mary Helen Doherty,
Executive Director
Child Advocates of Santa Clara & San Mateo Counties
115 East Gish Road, Ste. 252
San José, CA 95112
(408) 436-6450 |
Plan: San José is
a program that has had difficulty retaining volunteers in financially
well-endowed but time-strapped Silicon Valley. They created a new
outreach program using current volunteers and giving them the tools to
attract new volunteers. Results:
Implemented a volunteer-to-volunteer recruitment project which
generated 188 inquiries in the first nine months of the grant and over
200 trained volunteers from the last three classes. As a result, the
total number of volunteers increased from 615 to 692 in two years.
Over the same period, the number of children served grew from 855 to
913 in spite of a major database cleanup to more legitimately classify
the status of cases. The multi-faceted approach included holding an
event called “Introduce a Friend to Child Advocates,” which was
attended by 80 volunteers and their friends. Also conducted a survey
of volunteer willingness to assist with recruitment, developed new
materials in response to the results of the survey, and had volunteers
post flyers and/or set up times for staff to make presentations at
their place of employment or other involvement. |
St. Louis, MO
Mary Taylor, Executive Director
St. Louis City CASA
Family Court - Juvenile Division
St. Louis Juvenile Court
920 N Vandeventer
St. Louis, MO 63108
(314) 552-2120 |
Plan: This program
participated in the Terry Axelrod training and consultation.
See related...
Results: Implementation of Axelrod
model resulted in $300,000 in gifts and pledges over five years at
2001 event that was entirely underwritten. In turn, the program was
able to hire a full-time development director. These results helped
program to increase budget over two years by 416%, with 400%
additional children served by 191% more volunteers. Contacts resulting
from this project have also generated in-kind donations such as
website development, a specialized printer, and video production
services worth $25,000. New board members have come as a result of
this project as well. Finally, staff and volunteer diversity are
improved. |
Tampa, FL
Charlie Nelson,
Executive Director
Guardian Ad Litem Program
13th Judicial Circuit
800 E Kennedy Blvd., Rm. 206
Tampa, FL 33602-4146
(813) 272-5110 |
Plan: Tampa was
prepared for this project in that it had already begun to cultivate a
strong relationship with a local media outlet. Through this project,
the program sought to increase public awareness and volunteer
recruitment by using a marketing firm and media buyer to conduct focus
groups, produce radio spots, and buy reduced-cost air time.
Results: Use of a professional
marketing firm to conduct focus groups, produce radio ads responsive
to that information, and buy air time reasonably resulted in a vast
increase in interest from potential volunteers. Project nearly doubled
the size of one training class after the ads ran compared to the prior
training. Ads also increased both telephone inquiries and hits to the
program’s website. Unfortunately, many of these new recruits did not
follow through by completing training. Program concludes that
commitment level of these new recruits was soft because ads did not
convey the serious effort involved in completing training and entering
into service. Since the media market is shared by other CASA programs,
it is likely that they benefited from the increased exposure as well. |
Helpful Related Links
Raising More Money:
Building a System of Lifelong Donors - Terry Axelrod
(Audio tape of Terry Axelrod's presentation - 2000 National CASA
Conference can be
purchased here)
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